Service Information

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1-800-461-4189
8:30AM - 5:00PM EST, Monday - Friday

customerservice_ca@citizenwatch.com

 

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Canadian Five Year Limited Warranty

Only valid for purchases made in Canada, the United States, the United Kingdom, Ireland, the Caribbean, and Mexico ("Territory") from retailers (including Duty Free shops and Military Exchanges) authorized by Citizen Watch Company of Canada, Ltd., Citizen Watch Company of America, Inc., Citizen Watch United Kingdom, Ltd., or Citizen de Mexico, S.A. de C.V. ("Citizen", in their respective markets), as an Authorized Retailer.

Citizen Watch Company of Canada, Ltd. ("COC"), with Canadian Service Headquarters at 380 Bentley Street, Unit #2, Markham, ON L3R 3L2 warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the Territory from an Authorized Retailer.

The Five Year Limited Warranty will be honoured only by Service Centres in the Territory. Service Centres located in other parts of the world will only provide warranty service under the one year International Warranty.

If the watch exhibits a defect through normal use, COC will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period: (a) if in person to the nearest Authorized Service Centre (listed in the warranty booklet) or (b) by insured mail or other insured carrier to the Canadian Service Headquarters at 380 Bentley Street, Unit 2, Markham, Ontario L3R 3L2, or U.S. Service Headquarters in Torrance, CA. Citizen recommends that for faster service and for highly technical watches, you submit your watch to the Canadian Service Headquarters in Markham if you are located in Canada or the U.S. Service Headquarters in Torrance if you are located in the United States, or Mexico Service Headquarters in Mexico City if you are located in Mexico.

All transportation costs (including, but not limited to, postage, insurance and packing materials) incurred in presenting or sending the watch to the Authorized Service Centre, Canadian Service Headquarters, or U.S. Service Headquarters, or Mexico Service Headquarters are the responsibility of the party presenting or sending the timepiece for service. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

As a condition to any warranty service obligation, the Warranty Certificate with all the case and serial numbers as well as the date of purchase filled in by the Authorized Retailer from whom the watch was purchased must accompany the watch when presented for warranty service. Any photocopies or original warranty certificates that appear to have been altered will not be honoured.