Service Information

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Our support team may be reached at:
1-800-461-4189
8:30AM - 5:00PM EST, Monday - Friday

customerservice_ca@citizenwatch.com

 

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Canadian Five Year Limited Warranty

Valid for purchases made only in the Canada, United States and Caribbean from Citizen Watch Company of Canada Authorized Retailers as well as Citizen Watch Company of Canada Authorized Duty Free and Military Dealers.

Citizen Watch Company of Canada, Ltd. ("COC"), with Canadian Service Headquarters at 380 Bentley Street, Unit #2, Markham, ON L3R 3L2 warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in Canada, the United States, Caribbean, Duty Free, and Military Exchange CITIZEN Watch Retailers authorized by COC.

The Five Year Limited Warranty will be honoured only by Service Centres in Canada, the United States, and the Caribbean. Service Centres located in other parts of the world will only provide warranty service for the first year.

If the watch exhibits a defect through normal use, COC will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period (a) if in person to the Canadian Service Centre or (b) by insured mail or other insured carrier to the Canadian Service Headquarters in Markham, Ontario or the U.S. Service Headquarters in Torrance, California.

All transportation costs including, but not limited to, postage, insurance and packing materials incurred in presenting or sending the watch to the service facility are the responsibility of the party presenting or sending the timepiece to one of the Authorized Service Centres. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

As a condition to any warranty service obligation, the Warranty Certificate with all the case and serial numbers as well as the date of purchase filled in by the Authorized Canadian, United States, Caribbean or Military retailer from whom the watch was purchased must accompany the watch when presented for warranty service. Any photocopies or original warranty certificates that appear to have been altered will not be honoured.