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FAQs

Q: How do I size the bracelet on my watch?
A:

Proper bracelet sizing requires special expertise and experience. If you are not familiar with bracelet sizing procedures, the pins could become damaged and that may lead to failure of the pin and loss of your watch. We highly recommend you seek the assistance of an experienced technician.

We have provided general references below for the most common types. Please note these are intended as references only and intended for experienced technicians. Any use of these guides is at the users risk.

Split Pin Type 
Pin and Center Tube
Pin and Dual Tube
Strap with adjustable clasp
Clip Spring Type
Single Screw 

Q: Why didn’t my watch come with bracelet sizing instructions?
A:

Proper bracelet sizing requires special expertise and experience. If you are not familiar with bracelet sizing procedures, the pins could become damaged and that may lead to failure of the pin. We highly recommend you seek the assistance of an experienced technician.

We have provided general references below for the most common types. Please note these are intended as references only for experienced technicians. Any use of these guides is at the users risk.

Split Pin Type (the most common type)
Pin and Center Tube (used on many titanium watches)
Pin and Dual Tube
Strap with adjustable clasp
Clip Spring Type
Single Screw (used on some Stiletto series)

Q: Why is my jeweler charging me to size my watch?
A:

Many jewelers will size a new watch at no charge if the watch is purchased from them. However, they may charge for sizing items that are purchased from other retailers or the internet.

Our Service Centers are happy to size your new purchase for you. However, you would incur shipping costs to get the watch to us, so it may be more cost effective to seek the assistance of a local jeweler.

Q: I need to make my watch bigger. How can I get additional links?
A:

If you are located in the United States, please call our Customer Service team at 800 321 1023 x 4234. Our telephone hours are 7:00 to 3:45pm, Pacific Time, Monday – Friday.. We would be happy to assist you with an order. Do be aware however, that installation and/or removal of links may require special expertise and as such, we recommend you seek the assistance of an experience technician for installation.

If you are located outside the United States, we recommend you contact your nearest Authorized Service Center.

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