FAQs

Q: Where can I find the information to complete my warranty coupon?
A:

When completing your warranty coupon you will need both the Caliber/Case Number and the Manufacturer’s Serial Number. Click here to find out how you can identify this information from the caseback markings of your watch and for warranty information.

Q: How can I tell if my watch is water resistant?
A:

Water resistance is offered in varying degrees based on the design and application of your timepiece. The Caseback will indicate the degree of water resistance for your timepiece.

Click here to find out how you can identify this information from the caseback markings of your watch. If there is no indication of water resistance, you should be careful not to expose your timepiece to moisture as it is not water resistant. Click here for a guide to water resistance.

Q: How do I remove the watch caseback?
A:

The last number or letter following the Country of Origin may indicate information about Caseback removal. Click here to find out how you can identify this information from the caseback markings of your watch. For example the number “6″ would indicate that the Caseback removal slot is located at the 6:00 position. The letter “S” would indicate a screw on or screw down caseback.

Note: We recommend only qualified technicians remove the Caseback of your timepiece. Removal of the Caseback by other than a CITIZEN Authorized Service Center may void your warranty.

Q: Why is the Caseback Marking important?
A:

The Casebacks on our timepieces offer a variety of information you may need when requesting parts, service, setting instructions or other information. Click here to view a sample caseback.

Q: How can I order replacement parts?
A:

You may contact your jeweler to order parts for you, or you may order parts directly from CITIZEN. Please call our Customer Service team at 800 321 1023 ext 4234. Our telephone hours are 7:00AM to 3:45pm, Pacific Time, Monday – Friday.

You will be asked for the Caliber and Case Number.

Click here to find out how you can identify this information from the caseback markings of your watch.

Q: What do I need to request setting/operating instructions?
A:

When requesting setting/operating instructions you will be asked for the Caliber Number which is the first 4 characters of the Caliber/Case Number. Click here to find out how you can identify this information from the caseback markings of your watch and to be taken to the Instruction Booklet viewing page.

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