Lost a customer

I just returned a new watch due to an unfortunate experience. Citizen couldn’t ever get the band with my requested size correct.

Broken right out of the box and purchased directlc

First time out of the box to just set the time. Crown will not retighten to the Watch case which doesn’t allow it to be waterproof. Purchased directly from Citizen.com on June 13 and right out of the box it’s broke. I have 20+ Eco-drives and know exactly how the crown works.