Easily scratched

I got this watch as a gift from my wife. But I must say am disappointed in it. I used it for few times and I noticed some scratches on it despite being extra careful. I went to the mall to complain but nothing was done. I don't know how the scratches happened but I must say this. If you're buying this product, be careful as it easily scratches even when it touches the slight things. Am not recommending to anyone