I've owned this watch for three years and have only had one issue... I broke the pin in the band. I ordered a new one and it was super difficult to get reinstalled and I should have taken it to a shop. I have zero complaints and I beat on this watch, work, camping, boating, fishing, Beach etc...I have abused it and it still looks good and works perfectly.
I like the size and looks very good on my wrist. It was what I was looking for in a watch. The date box looks a lot larger in the photos. Reading the date is difficult.
watch runs well and durable. Not so for band. After 2 years, cracked and unusable. Not covered by warranty. Due to design of watch, a replacement must be from the manufacturer and runs $35! Not able to use third party bands. For this reason, I suspect it will cost of bands will exceed cost of watch over 10 years. Not a great product
I have had this watch for 2 years and had not issue. I do need a replacement band only because my new pup chewed it up. I have not been able to find one so if you could help that would be great. Thanks
Great purchase
Great looking watch. Came with a story and Great Customer Service. Needed a dress watch for jazz combo performance (drums) in tux. Ordered late didn't make it. Knew it wouldn't but hopes are good. Anyway arrived in great condition 2 day delivery just a work of art. Simple and rich at the same time. Classic. An nice addition to growing collection of pocket and wrist. Open, remove, admire, take out insert card for short setting insert. Yep... Nope... sorta.... it contained a Bulova insert in Citizen watch case? Scan card and straight to Bulova setting instructions. Emailed Citizen and customer service jumped on it! After I explained that I don't want to return watch....I love it. I just would like the insert.... 50 cent stamp snail mail. Happy camper. Nope, express to the house. Very rare to get extra! Great timepiece and top shelf customer service. Every watch has a story but few come with a start up story from Watchmaker to owner, then passed on.
I bought this watch for my boyfriend less than a year ago and he wore it normally. The band snapped in half randomly while he was wearing it one day and is now unwearable. When I reached out to customer service to get it repaired I was told the 5 year warranty would not cover it and there was nothing they could do. For such an expensive watch you would think that the company would cover a replacement of the band rather than fight over language in the warranty.