Gtsg 09/20/20

Verified Buyer

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brand new condition but lacks Manuel

Received the watch, Happy with the look and condition as seen on website,Need to take out some secttion of the band to fit which is normal.Lacks Manuel. took me a while to learn from online to understand how to use GMT time.

Saintjames 02/07/21

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GMT doesn't work

This is a great watch, but the GMT doesn't function properly. Ive notified citizen, but no response. I set it for 5 hours ahead, which is GMT time for east coast. It doesn't move accordingly. It lags behind and the next day its 6 hours behind. I do like the link adjust on the clasp for wetsuits. The bezel is plastic, sort of disappointing. Its a good watch if it actually worked.

Citizen Response Thank you for your feedback. We are sorry to hear that you are having trouble with your Promaster GMT Diver watch. It is a great and stylish watch with advanced features. We saw that you recently emailed about the issue you are having. Your satisfaction is important to us. We have reached out to our expert technical support team to contact you as soon as possible so that you will be able to enjoy your new GMT timepiece.

Jgcit 09/10/22

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B877 DEFECT

This watch [movement B877] has a serious and consistent problem. The GMT function does not operate properly. I have communicated this fact to Citizen multiple times. It is hard for me to believe that they have not been aware of this. I am not the first to report this. The GMT hour hand does not move in conjunction (on a consistent basis) with the hour and minute hands. This watch [movement] has a strange setting procedure. You first set the GMT hour hand and then you correct the regular hour hand. The movement is not smooth. It is chunky and glitchy. I purchased and returned three of these watches. And I am also sad to report that one of the watches, although new in the box, had been manufactured almost 4 years ago. My experience with Citizen up to this point has been perfect. Although disappointing, and extremely time-consuming, I consider this an anomaly. I cannot, however, recommend this watch in any of its colors or styles. Choose another.