Soajviske 12/19/23
Verified Buyer
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Recent purchase for husband

Ordered a custom watch for my husband and it definitely wasn’t big enough when it came in. I was disappointed to find that they didn’t send extra links just in case it was wrong. I contacted the company multiple times and received what seemed like automated messages with no solution. I am still waiting to hear from someone about extra links. The watch is beautiful though… it’s too bad customer service isn’t more prompt/personal.

Citizen Response Thank you for your feedback. We apologize for the delay in addressing your request, but it’s possible that your inquiry was made outside regular business hours. To ensure a prompt solution, we will reach out to customer care on your behalf. The Corso is a beautiful watch; we hope your husband will enjoy it for years to come!