Watch is very nice, but arrived with a blemish on the watch face and ended up returning. Bought for a specific event and was unable to wear it, so ended up just returning and not requesting an exchange.
My 20 year old Eco Drive finally said "goodbye." I found an older 25 year old one in my bureau, put in a new battery and it started right away. I sent the Eco Drive to Citizen repair. I was contacted by them saying the Citizen Eco Drive was not able to be repaired. They sent a letter with a credit I could use when buying a new Citizen watch. Eventually, I found the Eco Drive model I wanted, ordered it, using the credit dollars. I am most pleased with my new purchase. Customer Service was great. The representative helped complete my order process in a most professional manner. Thank you Citizen!