Scratched links; no protective wrap: used watch?

I ordered directly from Citizen so I could have the watch sized, and this cost more than buying the watch elsewhere. What I received was a previously worn watch that was improperly sized. 1. There was no protective wrap on the watch. I've purchased new Citizen watches from dealers, and they always have protective plastic wrapping the band and watch. This watch was very obviously previously owned. 2. There are very obvious scratches on the edge and backside of two links. The person who owned the watch previously obviously did a ham-fisted job of adding links. Or is this damage from someone at Citizen doing the sizing that I ordered? Equally worrisome no matter what. 3. The watch was not sized correctly. I carefully measured my wrist using the sizing guide printed from the website. However, the watch came almost two links too large. I removed a link and used clicked it in one click on the fit adjuster. It's ok now. I will keep the watch because the scratches will not necessarily be visible, but it is a serious concern to order from here again. Either I'm getting pre-owned stock or the folks doing the sizing are not taking even the minimum amount of care in the work.

Light and nice looking

I like the watch, but I had to file the edges of the bracelet with a file. It was sharp and has cut into my wrist. It is pity, that this detail was not observed and solved by manufacturer.

Crown is a major issue.

If there were a 3½ star option, I would have chosen that. I love the light weight of the titanium and the way the watch feels. Mine keeps excellent time. The major issue and I would say flaw is the crown. It pops out way too easily. I've never had this issue with any other watch. The crown actually broke off and I had to have it replaced which was a good percentage of the price of the watch. You have to be extremely careful with it especially when putting on or taking off a jacket or long sleeve shirt as not to disrupt the crown. I try to only wear it in summer while wearing short sleeve. If not for this issue it would get 5 stars.

Crown pops out easily

Crown keeps popping out which causes the watch to not keep time. I think my long sleeve dress shirts push the crown out. I did not purchase directly from Citizen and Independent Jeweler will not accept a return after 7 days. Watch returned to Citizen for repair.