Scratched links; no protective wrap: used watch?
I ordered directly from Citizen so I could have the watch sized, and this cost more than buying the watch elsewhere. What I received was a previously worn watch that was improperly sized. 1. There was no protective wrap on the watch. I've purchased new Citizen watches from dealers, and they always have protective plastic wrapping the band and watch. This watch was very obviously previously owned. 2. There are very obvious scratches on the edge and backside of two links. The person who owned the watch previously obviously did a ham-fisted job of adding links. Or is this damage from someone at Citizen doing the sizing that I ordered? Equally worrisome no matter what. 3. The watch was not sized correctly. I carefully measured my wrist using the sizing guide printed from the website. However, the watch came almost two links too large. I removed a link and used clicked it in one click on the fit adjuster. It's ok now. I will keep the watch because the scratches will not necessarily be visible, but it is a serious concern to order from here again. Either I'm getting pre-owned stock or the folks doing the sizing are not taking even the minimum amount of care in the work.