Citizen Response Thank you for taking the time to write us and sharing your experience. We appreciate the feedback and have forwarded your comments to the proper department. For the condensation issue, we suggest you send the watch to our service center for evaluation and repair. The evaluation is free and if there should be any charges for repairs to the watch we will contact you via email with an estimate for the repair. At that time, you can say yes or no to all or some of the work. Visit the link below for instructions on where and how to send your watch to our service facility. Service Facility https://us.citizenwatch.com/us/en/service.html If you have any other questions and wish to speak to someone directly, please contact our customer care department. Our Customer Care Department may be reached at (800) 321-1023, Monday through Friday, 6:00am to 5:00pm Pacific Time.