Jim 01/07/24

Verified Buyer

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Wrong Color Face Watch

The watch itself is great, but I was sent the wrong color face for the Promaster Diver. I ordered a blue face watch and was sent the black face version. Since I was so busy with other Christmas events and duties, I just kept it. However, I won't purchase from this company online anymore.

Citizen Response We appreciate your feedback and apologize for the inconvenience of the color discrepancy. We are truly sorry for any disruption this may have caused during the busy holiday season. It is uncommon to receive the wrong item, especially when orders are fulfilled based on the model number. We will research this with our service center and contact you through email with further information.

Mrbc 04/01/21

Verified Buyer

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Too shiny but still looks decent.

Overall I would say good for the money. Face, hands, dial, all looked great. What was not great was the polished areas which seemed a bit random. I would prefer all matte/brushed steel look over the entire watch and band. The photos do not show just show "shiny" it really is in the polished areas.

Steve 01/26/18

1 person found this review helpful.

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I like Citizens watches, not long lasting.

My last divers watch bought in 2010- has been sent back 3 times. Zales told me the next is on me. Well it just stopped running again this week. I wear it every day and I am not hard on it. Going to try it one more time and buy the blue faced drivers watch.

Larry 12/27/23

Verified Buyer

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Promaster Diver

Great watch, this is my second Promaster Diver watch.

Johnny 04/09/24

1 person found this review helpful.

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not a fan

The title says PromasterDive watch. Forget that I never made a dive in anything deeper than a bathtub and the watch leaked and I sent in back under warranty and the wanted to charge me to repair. What a joke!

Citizen Response Thank you for your feedback. We apologize for the inconvenience you encountered with your watch. This is unusual for our high-performance Promaster dive watch, which is designed for underwater activities with its 200 meter water resistance and screw down crown. However, if the screw down crown wasn’t utilized, water could get into the watch. We will reach out to you through email to learn more about your experience and offer assistance.

Wpbjr 01/10/24

Verified Buyer

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Watch color was incorrect

The watch itself may have been fine. But the watch I ordered had a blue face according to the website, and the watch I received had a black face, so I immediately returned it.

Bobcat 03/15/23

1 person found this review helpful.

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Too large

Too large The face has too much empty space. I won't buy a 45 mm watch for my 7" wrist.

Mrs 06/07/22

1 person found this review helpful.

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Do not buy

I bought this watch for my husband for Christmas after reading the good reviews. By May, after only light wear the band broke in a way that could not be repaired and Citizens would not replace it. I would not recommend the watch or the brand.

Anonymous 01/16/20

Verified Buyer

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Angels_Fire 06/16/18

1 person found this review helpful.

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Defective poor quality, poor customer service

I have bought this watch on sale and I already regret. The dial is miss-aligned. Two days later I have requested an exchange with a different model watch and has been denied despite the watch was new and not worn. I will never buy another watch from citizen. This is a not diving watch. The dial lums design is not bold enough. Poor visibility in a dark environment.

Citizen Response Thank you for your feedback. We stand by the quality and craftsmanship of our product, and the issue you mention sounds highly unusual. Please look out for an email from us so we can resolve things for you.