Massively Disappointed - Grinding Bezel
I've been waiting for a watch like this to come out as I love diver watches, but many of them are rather heavy and can cause fatigue on my wrist after long periods of time. I was excited when the watch became available, so I ordered one through a local jeweler. When the watch arrived, I immediately noticed how rough the rotating bezel felt when I turned it. It felt as though parts were grinding inside the bezel. I rejected this watch as defective and had the jeweler order another. The second one arrived a week later and although it was slightly better, it still had the same grinding problem when the bezel is slowly turned. The bezel ratcheting mechanism works poorly and feels like it was either incorrectly assembled or poorly designed. I asked for my deposit back and walked away in disgust and disappointment. The grinding, poorly functioning bezel really bugged me. This is not the level of quality I would expect from Citizen. I already own seven other Citizen Eco Drive watches, including some diver watches and two of the non-divers are titanium. This Promaster titanium diver watch does not come close to meeting my expectations of quality, especially at this price point. I hope Citizen addresses this issue with this watch as it seems like a nice watch otherwise.
Citizen Response