Pin fell out of the band and I was lucky to have felt it poke me or I would have lost the entire watch
Got this watch for Christmas from my wife, opened it Christmas Day and immediately noticed that the bezel hour markers and watch face markers did not line up. The bezel rotation was very sloppy and loose, and no matter how many times I rotated to try and line up marks it did not work. Approximately 1/16” slop in bezel movement before clicking to next location on dial. The secondary locking clasp was also defective and would not stay locked as on side did not line up correctly with the pin meant to hold it. Beautiful watch besides the poor controls already pointed out. Now I get to wait for a refund, who knows how long that is going to take since it took several days to receive a reply email with return labels from citizen. Overall very unhappy with purchasing directly from citizen, and will no longer trust them to send a properly functioning product out.
I've been waiting for a watch like this to come out as I love diver watches, but many of them are rather heavy and can cause fatigue on my wrist after long periods of time. I was excited when the watch became available, so I ordered one through a local jeweler. When the watch arrived, I immediately noticed how rough the rotating bezel felt when I turned it. It felt as though parts were grinding inside the bezel. I rejected this watch as defective and had the jeweler order another. The second one arrived a week later and although it was slightly better, it still had the same grinding problem when the bezel is slowly turned. The bezel ratcheting mechanism works poorly and feels like it was either incorrectly assembled or poorly designed. I asked for my deposit back and walked away in disgust and disappointment. The grinding, poorly functioning bezel really bugged me. This is not the level of quality I would expect from Citizen. I already own seven other Citizen Eco Drive watches, including some diver watches and two of the non-divers are titanium. This Promaster titanium diver watch does not come close to meeting my expectations of quality, especially at this price point. I hope Citizen addresses this issue with this watch as it seems like a nice watch otherwise.
Citizen Response