Strap Replacement Headache
A month ago, i would have given this blue Orca watch 5 stars. If you're looking to purchase, be aware that the original strap that's on it likely will be the only one that will ever be on it. I've been brand loyal to Citizen for over 35 years. They've always offered amazing quality and style for a reasonable price point. I've loved owning this Orca. I've had it for a little over a year and it's been on my wrist for diving, dinner parties, and going to work daily. However... the polyurethane strap cracked and split right at the point of the buckle. I found out, when I looked for a replacement, that the watch strap is completely unique to this model and no other strap made, aftermarket or Citizen made, will fit it. I contacted Citizen for a replacement and was told there weren't any in stock and they had no idea if or when they would have any. They said they could take my name and put me on the list under a backorder heading but had no idea when or if I would ever receive a replacement strap, and the cost would be $90. It's not covered under warranty as well, as straps are considered wear and tear. So here I am, with a watch without a usable strap, no way to replace it, thus no way to wear the watch. It's hard to believe that a company like Citizen could produce thousands of these watches, sell them with non-standard unique straps, and didn't plan to have inventory of spare straps when their customers needed replacement. I'm really hoping that Citizen's customer service isn't going down the path of so many others. So disappointed.
