TYLER 06/19/25
Verified Buyer
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Beautiful watch with a fatal flaw

I’ll begin with the positive: the watch is beautiful, and I’ve gotten several compliments on it in just a few days’ worth of use. The material grade and craftsmanship both rank high. I felt the purchase price was fair and the shipping was quicker than expected. My one complaint that brings my review to three stars from what would be five is the fatal design flaw: the buckle is sharp, and truly digs into my wrist. If I loosen the belt by one notch to prevent the sharp buckle from rubbing my wrist, then the watch is far too loose - so I know this is not the issue. I’ve never dealt with this on another watch and it’s very disappointing. I’ve been wearing a bandaid in hopes that the band breaking in creates more separation from the sharp buckle and my wrist.

Citizen Response Thank you for your review. We're glad to hear you're enjoying the design and craftsmanship of your new Brycen, as well as your overall experience on our site. We're sorry to hear about the issue with the buckle. Your wrist size may fall between the adjustment holes, but with continued wear, the leather strap should soften and allow for more flexibility, which could help improve the fit around the buckle. We appreciate your feedback and will be sure to share it with our team.

Tyler 06/26/23
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Great Watch / Bad Band

I’ve worn this watch daily for about 6 months now because I really like the look of the face. The only downside is the band. The coating on the leather is wearing through like crazy. It seems super cheap relative to the price of the watch itself.

Watch 08/01/22
Verified Buyer
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No sizing options

Beautiful watch bought as a gift for my dad. He has average wrists and has never had an issue with fit. While the band did technically fit, there wasn't enough band to make it feel secure. I contacted customer service and learned there were no alternatives, not even a purchase of a different band to match the watch. He chose to return it even though he loved it, such a shame.

Nad59 05/27/22
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Date

I bought this watch this month and I am happy about the look, design and accuracy but the date is so small and for someone with the glass hard to see

Dc1630 12/24/20
Verified Buyer
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Okay.

Watch face looked better on line than in person, strap nice but small for my 8.20" wrist and no options to buyer larger size. I thought returning but didn't want the trouble.

James 04/22/20
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Not a good quartz movement

I bought this watch in May of 2018 and everything is good on this watch except the accuracy. Citizen rates this quartz watch at +/-15 sec/month. It has always lost time, but lately it seemed to be losing more time. Checking accuracy with the Tool Watch app twice, it measured -1.3 sec/day and -1.9 sec/day, well outside of Citizen's parameters listed for this watch. I should not have to measure accuracy with a quartz watch.

Bob1 12/17/19
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Satisfactory except........

No instructions came with watch and "date" is virtually impossible to read.

Vic 08/08/18
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Band is too short

I love the watch and the look, however the great looking band is too short for a normal sized man's wrist. Called Citizen, they have no larger band for this!?

Citizen Response Thank you for your email. We do appreciate your feedback, as we value the opinion of our customers. We have forwarded your comments to the appropriate department.