Upper dial and large second hand don't function.

This is just sad. The watch is brand new. There are only two buttons and a crown so you'd think I could get the second hand to start and stop without much difficulty, but it simply won't move regardless of what I do. The lower small dial doesn't operate at all either. The instruction manual for this caliber describes a reset button that doesn't seem to exist on this watch. It mentions two types of crowns, neither of which apply to this watch. It describes a method for resetting the watch that has zero effect. The packaging seemed thorough. Perhaps no one checked it before selling it to me. Now I will have to waste time repairing a brand new watch or look into a refund. Bummer.