Unfortunate

Watch was defective upon receipt, would not charge and could not manually set the minute/hour hand nor the date. Additionally, watch band is too small. Went back to website and there was no choice for different lengths. I own other Citizen watches and really liked this watch. Contacted customer service (not easy to get a live person) who were professional and helpful. I wanted to exchange the watch, unfortunately they were out of stock and, this model did not come with a longer band. So the best they could do is give me an e-gift card so I could order a different watch or a full refund. I returned the watch and awaiting my credit. In the end would have thought Citizen’s policies would have offered some additional help or compensation. Returning my money is a no- brainer, the watch did not work, which I don’t understand how that happened.