DKW52 07/11/26

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No customer service when it stops my second Citizen

Took my 2 Citizen watches (1 like above) to a jeweler that i had contacted to see how to set. Googled of course very specific order to set. I was not able to set. Contacted local jeweler took both watches they couldn't set them. Took to a jeweler they recommended. They actually had a jeweler. I was told "its not a timepiece its a computer and I needed to send them back to Citizen."

Captain 05/03/24

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hakancevik2329@gmail.com

bought in 2022,time adjust pin was broken in 8 month by itself,citizen service is terrible nobody help me,went to store where i buy the watches they didnt even care about,never ever again

Montanaserg 10/19/22

1 person found this review helpful.

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Watch lost, band is terrible

I owned my previous Citizen Eco-Drive watch for 10+ years and wore it all the time from everyday activities to hunting in the mid west, skydiving and scubadiving without ever having to worry my watch failing me. After a long life the glass let moisture thru and I decided it was time for a new one. After looking at my options this model caught my eye as it was visually very similar to my old timer. From day one when I received the watch I noticed that my clasp would come undone by it self, similar to other negative reviews about this watch. A few months into the ownership, at a company retreat I was zip lining. In the morning I had my watch, in the afternoon the woods had it. Extremely desipointed by quality of the clasp. I will now have to look for an alternative elsewhere.