I recently purchased this PCAT watch, I absolutely love its features, but absolutely hate the Black Hands on the Black Face. I simply cannot see them in less than full daylight. I wrote to Citizen Customer Care shortly after purchasing to inquire about different hands that might offer some contrast and was told that these hands were the only ones available. On today's advertisement, I see there is a model with a blue face and what appear to be grey hands... Those appear to me that they would fit and provide a bit more contrast... I am very disappointed in Citizen customer service... It was easy for them to tell me "no" without apparently looking at options... Quite disappointed that Citizen Customer Care seemed to care less about my issue of not being able see the hands and could not consider an available solution...
Citizen Response
This is a great piece added to my collection. It was a gift from my wife and I absolutely love it.
I wore the previous model for 10 years. I loved it. I still do. I only bought a new one because the band broke on my old one. I was excited to see that you enlarged the glass area to now cover all of the outside numbers that were previously exposed to wear and tear and fading away. But, I have to be honest the new model hands are now white with a border of black. The previous model was white surrounded by chrome. With the new model, I really almost cant tell what time it is simply because youve made the hands harder to see, especially in low light situations. I struggle constantly to gain the basic info from the watch which is… what the time is, simply because youve made it harder to see it. Did I love my old watch? Yes. Do I love the new model? Sorry, no.
Love the watch. Have owned it for over 4 years. Super light weight, titanium., and accuracy is phenomenal. Only gripe I have, is that it's hard to read the dial in low light situations.