Kevin L. 10/16/24
Verified Buyer
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Too complicated to setup

Too complicated to setup and the buckle is hard too do as well plan on returning it.

Kevin L. 10/11/24
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Instructions are hard to understand

Very hard to follow the instructions and setup

Latif 06/26/23
Verified Buyer
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PCAT watch band

I am a huge fan of the Citizen Brand; however, the watch band on the PCAT is a horrible choice, It is uncomfortable and for that single reason alone, I returned the watch. I already have 6 Citizen Eco Drive watches and would definitely purchase more, but not any with the "new clasp" that comes with the PCAT.

Jack8 10/10/23
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Watching Not Working

I bought this watch at the Hudson’s Bay Company about 8 days ago, and the clock face is now winding back and forth, and refusing to tell proper time. The second hand is stuck at 0 seconds and now the minute and hour hands do not work. It says in the product manual that a fully charged eco-drive watch should last 6 months or longer when charged under sunlight for half a day. I was wondering if anyone else had noticed this. I would love to hear from Citizen directly about this issue and receive a refund.

Jack8 10/10/23
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Beautiful Clock Face, but Watch Does Not Work

I bought this watch at the Hudson’s Bay Company about 8 days ago, and the clock face is now winding back and forth, and refusing to tell proper time. The second hand is stuck at 0 seconds and now the minute and hour hands do not work. It says in the product manual that a fully charged eco-drive watch should last 6 months or longer when charged under sunlight for half a day. I was wondering if anyone else had noticed this. I would love to hear from Citizen directly about this issue and receive a refund.

D 01/23/23
Verified Buyer
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Great watch, terrible strap

Great watch. The band or strap is terrible. The intent of quick release on a typical leather strap is noble. Unfortunately the implementation is a disaster. The metal quick release maintains constant pressure on the inside of your wrist and digs into the soft tissue next to your veins. Contacted Citizen and requested a replacement strap. Disappointing response no replacement or solution provided. I own 20 Citizen watches and this strap is not representative of typical Citizen quality. Very disappointed that Citizen would not provide a simple leather strap as a replacement. Citizen claim was they had none??

Mjbe 12/16/22
Verified Buyer
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Lousy strap

Like the the watch itself. My 4th Citizen, but can't stand the clasping system used on the strap. Can't wear it more than 15 min. before my wrist is irritated from the clasps. Never had that issue before.

Bob227 11/30/22
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Great watch if you change the band.

the watch is great. It's not recommended to pull the crown while it's on your wrist, so you're better take it off if you wants to use the mode chrono. The watch band is a failure: it's 1cm thick, even if you let the leather softning, you'll stay with an unplesant feeling.

Dominick K. 05/23/25
Verified Buyer
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Its awesome, if you know how to work it.

Love the watch, it is alittle confusing learning how everything works at first and the manual isn't that great at explaining it. I had to google how it was set up but once I figure everything out it is a pretty sick watch.

Dorota 05/12/25
Verified Buyer
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Hmmmm.....PCAT ??

I will say this. 5 stars for the watch. The strap, a failure. I decided to keep the watch but only because a watchmaker friend changed the strap to a much better quality one. Citizen should definitely be guided by the opinions of people who trust this brand and still buy its products. I am convinced that my next choice will be to buy a watch in a store, not online. Greater comfort and the awareness that I am choosing something I am convinced of seeing it with my own eyes. 4 stars rating only because of this unfortunate strap.