Jack8 10/10/23
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Beautiful Clock Face, but Watch Does Not Work

I bought this watch at the Hudson’s Bay Company about 8 days ago, and the clock face is now winding back and forth, and refusing to tell proper time. The second hand is stuck at 0 seconds and now the minute and hour hands do not work. It says in the product manual that a fully charged eco-drive watch should last 6 months or longer when charged under sunlight for half a day. I was wondering if anyone else had noticed this. I would love to hear from Citizen directly about this issue and receive a refund.

D 01/23/23
Verified Buyer
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Great watch, terrible strap

Great watch. The band or strap is terrible. The intent of quick release on a typical leather strap is noble. Unfortunately the implementation is a disaster. The metal quick release maintains constant pressure on the inside of your wrist and digs into the soft tissue next to your veins. Contacted Citizen and requested a replacement strap. Disappointing response no replacement or solution provided. I own 20 Citizen watches and this strap is not representative of typical Citizen quality. Very disappointed that Citizen would not provide a simple leather strap as a replacement. Citizen claim was they had none??

Kevin L. 10/16/24
Verified Buyer
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Too complicated to setup

Too complicated to setup and the buckle is hard too do as well plan on returning it.

Kevin L. 10/11/24
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Instructions are hard to understand

Very hard to follow the instructions and setup

Latif 06/26/23
Verified Buyer
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PCAT watch band

I am a huge fan of the Citizen Brand; however, the watch band on the PCAT is a horrible choice, It is uncomfortable and for that single reason alone, I returned the watch. I already have 6 Citizen Eco Drive watches and would definitely purchase more, but not any with the "new clasp" that comes with the PCAT.