Bob 10/28/20

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None

It will not change time in the north west of England I’ve tried a hundred times +you can not see the time after dark I have at least 10 citizen watches love em all but this I hate it and I just want to get rid

Citizen Response Thank you for your feedback. We are sorry to hear that you are having trouble with your Citizen timepiece and are here to help. Let us reach out to you through email to help troubleshoot and provide you with options. As you already own several Citizen watches that you love, your satisfaction is important to us and we look forward to assisting you as best we can!

Ed 09/25/20

Verified Buyer

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NON glowing night glow

Used to have Citizen Echo Drive PCAT for 5 years with very bright glow at night up until last month that I lost it. searched citizen echo drives again and purchased Satellite Wave Freedom (blue) expecting to be as good as previous one or even better ( as far as night glow). Received my new watch and I am not happy and disappointed with NON -glow of my watch. Would like to return or exchange with similar category with better night glowing watch Please let me have your return policy or return label.

Citizen Response Thank you for your feedback. Unfortunately, the Satellite Wave GPS Freedom watch does not have luminous features, but we have other models that do! Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee. We are happy to help with your return and will contact you via email to provide you with a free return label, which will be on a weekday. We’ll also help you choose a luminous model that you will be happy with!

Tjconkster 02/20/20

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Love the watch. But...

Received this watch as a Christmas gift. The function and style are great. But but 7 weeks later the bracelet is wearing poorly. The black finish is wearing off and it’s now silver. I don’t wear it everyday only wearing in the office or when going out. Quality of the finishes is disappointing.