Watch 12/07/22
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GPS feature doesn't work.

Bought this watch for my husband's 40th birthday just in time to go to Mexico. He was excited to have a watch that he can use for travels and can adjust the time with the lush of a button. The GPS feature did not work! Both him and I tried over and over following the steps to have the watch reset to the different time zone. It would not work. Returned the watch.

Techluvr 09/15/22
Verified Buyer
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Hard to read the Time

Unable to read the time due to coloration of dial face and hands. Item was returned

Fishdip 12/21/21
Verified Buyer
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Much better options

Disappointing and cheap feeling. Also from my understanding you have to manually switch it for day lights savings…

Bob 10/28/20
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None

It will not change time in the north west of England I’ve tried a hundred times +you can not see the time after dark I have at least 10 citizen watches love em all but this I hate it and I just want to get rid

Citizen Response Thank you for your feedback. We are sorry to hear that you are having trouble with your Citizen timepiece and are here to help. Let us reach out to you through email to help troubleshoot and provide you with options. As you already own several Citizen watches that you love, your satisfaction is important to us and we look forward to assisting you as best we can!

Ed 09/25/20
Verified Buyer
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NON glowing night glow

Used to have Citizen Echo Drive PCAT for 5 years with very bright glow at night up until last month that I lost it. searched citizen echo drives again and purchased Satellite Wave Freedom (blue) expecting to be as good as previous one or even better ( as far as night glow). Received my new watch and I am not happy and disappointed with NON -glow of my watch. Would like to return or exchange with similar category with better night glowing watch Please let me have your return policy or return label.

Citizen Response Thank you for your feedback. Unfortunately, the Satellite Wave GPS Freedom watch does not have luminous features, but we have other models that do! Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee. We are happy to help with your return and will contact you via email to provide you with a free return label, which will be on a weekday. We’ll also help you choose a luminous model that you will be happy with!

Tjconkster 02/20/20
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Love the watch. But...

Received this watch as a Christmas gift. The function and style are great. But but 7 weeks later the bracelet is wearing poorly. The black finish is wearing off and it’s now silver. I don’t wear it everyday only wearing in the office or when going out. Quality of the finishes is disappointing.

Jwyoungy 01/14/24
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Cool tech but poor quality

I bought this watch on a cruise ship less than 1 week ago for $600 USD. Already after 5 days of light use, it has three scratches in the raised mineral crystal. I was told it was sapphire by the sales rep and without an internet connection I couldn't do my own research. My mistake. I'd normally never spend that kind of money on a watch with a scratch prone crystal. The satellite feature is very cool and works great but If I can't see the hands than what's the point? Also the hands can't be easily seen at night, much worse than my older E650.

Semi 09/21/19
Verified Buyer
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Semi satisfied.

Citizen should tel people that the phone needs to be charged before they can use and enjoy the expensive watch. Even though Citizen has gone green, there should have been a guide of some instruction on how to set the time or how to charge the watch.

Dave M. 03/11/24
Verified Buyer
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Almost Perfect

Only one drawback. Difficult to see the hands as blue does not contrast much with black face.

World 09/24/23
Verified Buyer
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1 month of travel.

I debated between a satellite/GPS watch VS a atomic watch and eventually went with the GPS because I can get satellite updates virtually anywhere. The bonus was the Solar charging. I must confess that I have many watches in the drawer mainly because I haven’t gotten around to changing the batteries yet. An atomic watch works well if your range requirement is limited to the US Central Europe or Japan. So far I am happy with its performance over the past month of travel. I wish it came in stainless steal or gold colors with a leather wrist strap option. It would make it more classic. The black has grown on me but I would definitely purchase another if silver or grey.