Used to have Citizen Echo Drive PCAT for 5 years with very bright glow at night up until last month that I lost it. searched citizen echo drives again and purchased Satellite Wave Freedom (blue) expecting to be as good as previous one or even better ( as far as night glow). Received my new watch and I am not happy and disappointed with NON -glow of my watch. Would like to return or exchange with similar category with better night glowing watch Please let me have your return policy or return label.
Citizen Response
Received this watch as a Christmas gift. The function and style are great. But but 7 weeks later the bracelet is wearing poorly. The black finish is wearing off and it’s now silver. I don’t wear it everyday only wearing in the office or when going out. Quality of the finishes is disappointing.
I bought this watch on a cruise ship less than 1 week ago for $600 USD. Already after 5 days of light use, it has three scratches in the raised mineral crystal. I was told it was sapphire by the sales rep and without an internet connection I couldn't do my own research. My mistake. I'd normally never spend that kind of money on a watch with a scratch prone crystal. The satellite feature is very cool and works great but If I can't see the hands than what's the point? Also the hands can't be easily seen at night, much worse than my older E650.
Citizen should tel people that the phone needs to be charged before they can use and enjoy the expensive watch. Even though Citizen has gone green, there should have been a guide of some instruction on how to set the time or how to charge the watch.