Bought the gold version

Watch is 100 dollars cheaper and citizen wont honor price. I processed a return 2 months ago and havent received my refund. Had to call twice and still no answer on when my refund will be processed. I only noticed when checking my bank statements that I had never received my money back. If I didnt check, I would have never noticed and CITIZEN never sent any communucations or updates? Are you trying to scam people?