Trean 05/16/20
Verified Buyer
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Great watch wrong packaging

This watch is beautiful and amazing. My only issue was the packaging was not the Disney princess packaging and display case that is shown on the website. It came in the standard eco drive box and holder. Would not have been that big of a deal but it was a Mothers Day present and Beauty and the Beast is her favorite. For what this watch cost it should have had the correct packaging. Emailed customer service a week ago and have not heard anything back. But again the watch is amazing, just feel I was mislead from the packaging shown on the website.

Citizen Response Thank you for your feedback, and we apologize for this inconvenience. We appreciate the outreach so that we could fix the issue and send you the correct packaging. We hope your gift recipient is enjoying her beautiful Disney Princess timepiece inspired by Belle!