Item not received

You have emailed me 6 times asking for a review of the item and I have not received it as there have been multiple delays. Instead of asking me to leave a review look into why my item has not been delivered yet and find a solution please. This is supposed to be a Christmas present for spouse yet it’s taken 2 weeks and still has not been delivered.

NOT AS EXPECTED

The watch band was too for my liking so I returned it and bought 2 other watches (L Mae and Axiom) from Macy's, which I absolutely love.