DDooley 10/31/25

Verified Buyer

Was this review helpful?

L Bianca Watch

I ordered this watch from the Citizen website. It was very much smaller than it looked on the screen. When I tried to put it on I couldn't get the metal fastener that works with the leather strap open. I had to call customer support to figure out how to get it open. The metal fastener under the leather strap looks awful. It ruins the leather strap look. I had to return the watch. What a let down. My how things have changed. I have a 20 year old eco drive metal band watch that still works perfectly and that I love; however, I won't buy any Citizen watch again unless I'm in a store and can see, touch and try it on.

Karen 05/04/26

Verified Buyer

1 person found this review helpful.

Was this review helpful?

Did not appear as it did on line

The watch did not look like it did on line, the face was not cream. It looked aged and a bit dark. I returned it. The website to return was very difficult to navigate.

Pamela P. 02/27/26

Verified Buyer

Was this review helpful?

Be Careful

I bought this watch to replace mine that I sent in to be repaired. I liked my original watch but couldn't find a similar one. Unless you have a degree in how to make this work, it is a lesson in frustration- I could not get the band to work to adjust it or even open it; and I had a difficult time setting the time. I am sorry I bought it!

Chloe L. 05/08/25

Verified Buyer

1 person found this review helpful.

Was this review helpful?

Wrong color!

Color is not what I expected! I thought it is black and white. But it turned out very yellow and grey. I am confused. The quality is great so I’d like to replace this if this was mistakenly sent wrong item. If it is correct one, they should change the picture on the website. And I’d like to return.

Gabs93 02/26/25

1 person found this review helpful.

Was this review helpful?

Classy but with a Misprint

It is gorgeous and classy! However, the number 4 is not rightly printed following the Roman numeral system. It should be “IV” instead of “IIII”. Unfortunately I only realized this after I had already taken off all the tags, so I am not sure if I can return it.

US_Citizen Response Thank you for your review! We're happy to hear that you find your Bianca watch gorgeous. The use of "IIII" instead of "IV" is a longstanding watchmaking tradition chosen for visual harmony on the dial and is reflected in many classic timepieces. We hope this adds to your appreciation of its classic design and that you enjoy your new timepiece for many years to come.

Diana M. 03/18/25

Verified Buyer

4 people found this review helpful.

Was this review helpful?

Imperfect yet lovely

Overall, I am happy with the Bianca L. The strap is not a true black but more of a muddy brown-gray color, and the apple leather doesn't look high-end enough in my opinion. I plan to have it replaced with a genuine leather strap in true black. I also dislike the butterfly clasp system, preferring a classic buckle. The face is quite small, but ultimately it's a beautiful watch. The blue cabochon is a nice touch and I've enjoyed wearing it so far.

Luciana M. 05/17/26

Verified Buyer

Was this review helpful?

Love!

The watch exceed my expectations, loved it!

RubyK 05/12/26

Verified Buyer

Was this review helpful?

Miss

Elegant, classic time piece. Perfect for my small wrist.

Tina 04/20/26

Verified Buyer

Was this review helpful?

Classic and clean look

Most watches feel overwhelmingly big on my small wrist, but this size is just right. Been wearing it for a few weeks now, love everything about it. It's lightweight, the gold contrasts well with the faux charcoal-like leather, it has a classic and clean look, and overall very subtle but elegant that goes with any outfit.

Kristina 03/20/26

Verified Buyer

Was this review helpful?

Perfect

This is so pretty! I love how it looks and it’s size is just perfect