L Bianca Watch

I ordered this watch from the Citizen website. It was very much smaller than it looked on the screen. When I tried to put it on I couldn't get the metal fastener that works with the leather strap open. I had to call customer support to figure out how to get it open. The metal fastener under the leather strap looks awful. It ruins the leather strap look. I had to return the watch. What a let down. My how things have changed. I have a 20 year old eco drive metal band watch that still works perfectly and that I love; however, I won't buy any Citizen watch again unless I'm in a store and can see, touch and try it on.