STmWcysy 06/15/24
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Mr.

555

Debbie G. 05/08/24
Verified Buyer
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No idea how my new watch works. Never worn.

i've had my watch for 1 month, but no one seems to be able to provide me with instructions on how to set the watch up, since the watch was launched without set up instructions. And the promised custom sizing wasn't done. Must go to jeweler and pay for this. Have notified customer 'service' yet no one has provided any help.

Citizen Response We are sorry to hear about your experience with your new watch. It's standard for us to provide bracelet sizing with applicable orders, so we apologize for the inconvenience. Your feedback is important, and we're working to address these issues. Additionally, you can find step-by-step setting instructions on the product page of our website. We'll also be reaching out to you via email to provide solutions and assistance.

Jen28 12/20/23
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The date keeps going backwards.

Pretty watch, however mine was bought at Jared's and the date keeps going backwards. The first watch was sent back 3x to citizen and they finally switched it out and gave me a new watch. The new watch is being sent back for the same reason (this is now the 4thtime I've been without my watch). I was told multiple people who have purchased this watch have had the same issue. It's ridiculous. We typically love citizen watches, this is the first that we've bought that has had issues.

Toddels 12/20/23
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Date is always off..

Nice watch... it is. However it's Date is always 2 or more day behind. Had it sent in 2-3 time to be repaired. Each time, got it back and within 30 days it was 2 days behind on date. On the Third time a new watch was issued. Now the same issue with this on. It's a bummer my Wife really liked this watch.

Stephen K. 12/22/24
Verified Buyer
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Difficult to adjust settings

I bought this watch for my wife for Christmas. I attempted to set the date and time and couldn't get the day set. The time was fine as well as the date number. Just haven't figured out the day.

STmWcysy 06/15/24
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Mr.

555

Crodrz 12/19/23
Verified Buyer
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Clasp locking mechanism dig into skin :(

Beautiful watch but the clasp with the protruding tabs for unlocking it dig into the skin and make it very uncomfortable. With a different clasp it would be a 5 star watch.

Pamela H. 12/30/24
Verified Buyer
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Stunning Watch

This is the most stunning watch I’ve ever owned! The rose gold is a beautiful copper-rose color and the mother of pearl face is so pretty. I did have a problem with my bracelet sizing. I ordered a 6.5 inch (how my wrist measured with a fabric tape measure, not pulled tight) and the watch was way too tight. My local Citizen’s dealer added a link back for a better fit, although, I believe I’ll end up adding yet another link. From my experience, you need to increase this size rather than providing Citizen with the actual size of your wrist. I wish this was made more clear in the videos. This would be a 5-star review with the exception of the sizing issue.

Kristine M. 09/30/24
Verified Buyer
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Pretty!

I really like the watch though it was difficult to set up.

Kevin 01/25/23
Verified Buyer
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Rose Tone , Moonphase

Looks great on my wife. The " rose tone " could be less pinkish, but the finish is great. The moonphase and low maintenance are the best features .