Debbie G. 05/08/24

Verified Buyer

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No idea how my new watch works. Never worn.

i've had my watch for 1 month, but no one seems to be able to provide me with instructions on how to set the watch up, since the watch was launched without set up instructions. And the promised custom sizing wasn't done. Must go to jeweler and pay for this. Have notified customer 'service' yet no one has provided any help.

Citizen Response We are sorry to hear about your experience with your new watch. It's standard for us to provide bracelet sizing with applicable orders, so we apologize for the inconvenience. Your feedback is important, and we're working to address these issues. Additionally, you can find step-by-step setting instructions on the product page of our website. We'll also be reaching out to you via email to provide solutions and assistance.

Jen28 12/20/23

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The date keeps going backwards.

Pretty watch, however mine was bought at Jared's and the date keeps going backwards. The first watch was sent back 3x to citizen and they finally switched it out and gave me a new watch. The new watch is being sent back for the same reason (this is now the 4thtime I've been without my watch). I was told multiple people who have purchased this watch have had the same issue. It's ridiculous. We typically love citizen watches, this is the first that we've bought that has had issues.

Toddels 12/20/23

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Date is always off..

Nice watch... it is. However it's Date is always 2 or more day behind. Had it sent in 2-3 time to be repaired. Each time, got it back and within 30 days it was 2 days behind on date. On the Third time a new watch was issued. Now the same issue with this on. It's a bummer my Wife really liked this watch.