Witzer 05/27/23
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Why oh Why

Why would you make such a masterful piece of technology so beautiful and functional not water proof? WR is unacceptable.

Abbas 05/28/23
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can not connect with the app

I purchased this last week after pre ordering and waiting for a month. The watch won't connect with the citizen connected app, so basically its unusable.

Longtime 11/24/23
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Disappointed!

Disappointed at Citizen! I expected an Eco-drive smart watch with a long battery life and water proof So disappointed!

Brett T. 05/18/24
Verified Buyer
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Disappointed

Not pleased with the watch at all. I usually like citizen because of the quality, but this watch missed the mark. Watch looks cheap and the displays are hard to read. Thankful for the app, otherwise wouldn’t be able to really tell the readings.

JimmyH 01/14/25
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Not so smart watch

Will not stay connected will not show any notifications. Reset the watch deleted the app reinstalled the app reset the watch. Will work showing notifications for about a week then right back to the same issue will not stay connected and will not show notifications when connected. What a waste on a nice looking watch

CH 06/08/25
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Same issue. My new watch displays the same network error code. All suggested fixes from Citizen will not help. Sending the watch back to Amazon.

After purchasing the silver CZ Citizen smartwatch last April, which is fantastic, I recently bought the black metal band CZ. This watch will connect to my android and displays a network error code. I am sending the watch back to Amazon. Citizen is a solid and reputable brand and I will try again by ordering a replacement.

James M. 06/15/25
Verified Buyer
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Step counter is terrible

Great watch. I really like it. The step counter is terrible. It only counts 50 to 60% of my steps. The main reason I bought this watch was for the step counter. Also bottom center counter on the watch face I use is always on 0. I think it's for running. I'm 72. I don't run. No directions on how to change just this one part if it can be changed at all.