Enjoyed the watch before it died

I bought this watch in July 2024. I was never able to get it connected to some of the apps, and it constantly disconnected from my phone. Still, it was a great watch, and I enjoyed the features. It suddenly refuses to charge. I bought a replacement charger, which I had to find locally since it is always out of stock on your site. The watch doesn't show that it is connected to the charger at all, no matter which charger I'm using. I've never had this problem with other Citizen watches.

Failure to Launch app

Since I was unable to launch the app and support was of no help I will be returning the watch.

Danny

I would not buy this or any smart watch from citizens. I first purchased the CZ Smart touchscreen and it lagged behind when you would swipe to do something. You would have to wait on it to catch up. I sent it back and bought the CZ Smart hybrid. Straight out of the box is has not worked. I emailed customer service. They asked for the number on the back of the watch. I sent that 5 days ago and have not heard anything back from them.

Underwhelming

Woefully underwhelming. Every piece of functionality on thebwatch runs thru the app, and the app is awful. Neither the stopwatch nor timer have a seconds/second hand option. I new I wasn't purchasing a Garmin or Apple, and I loved the idea...but I expected more. And Citizen, unfortunately, has failed to deliver.

Failure to stay synced and connectd

First, the watch was exactly what I was looking for. Size and look were perfect. Hybrid with long battery life (I have been testing it at the house for a week and still over 75%). I really like the looks, and the available options. However, at the very beginning (as others had noted) the watch failed multiple times (was never able to connect via the app, had to connect via BT on phone and then finally not syncing at all) to connect, to stay connected and finally not connecting at all. Tried everything, from reinstalling the app, turning on BT and off again, shutting down Iphone, and all other options available, and now nothing. I am disappointed in the product, though Citizen has always been a quality product, this falls short. Sending it back.

Battery time

I have just purchased smart watch ( not hybrid). Battery runs out in few hours. I like watch, worried about need of charging twice a day. Is this fixable or I should get Hybrid

Overall great watch with some faults

I have always been a fan of Citizen watches. I have four of them and purchased the Hybrid Smartwatch as an option to my Apple Watch. Fantastic battery life and great classic looks. Overall happy with my purchase with some issues. First, no Apple/Google pay. You'll have to pull your phone out for that. Next, I have an issue where the dials disappear. Theres a setting to show/not show the dials and although I dont change it, it sets itself to hide dials every so often. Another issue is if you have complications to show weather or a different time zone, they are not constant. You have to flick your wrist for it to update the time (it does show time difference and city constant so I dont know why it can't show the actual time) or, have to have the app running on your phone for the weather to update. Aside from the issues, I like the watch and swap between it and an Apple watch depending on what I'm doing. You'll have to decide for yourself depending on your use case. Definitely not as integrated as the Apple watch, so you're paying for looks at a lower price point.

CZ Smart Review

I'd love to give this watch a 5, but at the moment, I'm teetering on a 3. So I give it a 4 in hopes that as I used the watch, it will have more real functionality. Main reason is operational documentation. I would like to see a concise, step by step explanation of the watch, it's functions and how to accomplish them. Example: This watch does not have phone capability. It can only tell you somebody is calling you then you have to go yor phone. I sort of figured this but never saw mention of it in the documentation. Then when I do try to "go intuitive" like starting and stopping a workout, I find, ok....got it started, now how do I stop it. I guess it's You Tube time again. Of course, that may well be what instructional manuals are all about today.....go to You Tube and see what users say.

Good smart watch

I like this hybrid, long lasting battery is a plus. The negatives are the unstable Bluetooth connection and it’s limited water resistance.

Great style, but somewhat clunky

Love the look and feel of the watch. The watch band is stiff and clunky, and the controls and app are not straightforward.