Nice watch i thought I found my perfect Smartwatch. All function which I need, still looks like a normal watch without any technical stuff I wont need. Unfortunately after just 2 weeks the screen is frozen and nothing works anymore. The support was also not really uhelpful. As I left the country for a longer period and this should have been my watch for my trip there is nothing what I can do. I have a useless very exspensive watch which is not working and I dont know when I can return it. I wish the quality controll would be a bit better for a watch of this price point. I knew that the Fossil hybrids which are using the same technic having the same issue somehow I still trusted into the Citizen one.
I bought a new CZ Smart Hybrid watch 2nd gen twice. I couldn't set up it with Citizen Connected App. It was showing network error 400301. I returned it to Citizen because I was thinking that is a defective one but when I got the second one - it shows the same error. Tried to install the Citizen Connected App on different phones (iPhone and Android), tried it on different Wi-Fi networks (and with cell data), and got the same result - network error 400301. It looks like is an App issue. Tried to complain to the Citizen Watch team and got an answer - it's a network error and please check your internet connection. It's just ridiculous. Waste of time and money!
The watch is beautiful but, being a hybrid, has only limited Smart Functions and too small digital display. The mechanical hands get in the way of the display. It would have been better if they made it 100% digital. The screen is also inconsistently responsive. I had a hard time connecting to the app. Often it would not find the watch. I would wear this because it looks cool but the smart functions are weak.
I have had an iWatch for a long time. So to try the CZ smart watch was exciting. It came up short though. The software seemed to be a little laggy. I was not a fan of the not being able to speak on it. One day the watch just stopped communicating with my phone. It is nice but I did not have the greatest experience with it.
