Shawn 07/02/23
Verified Buyer
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Good watch great battery life but bad app

I like the watch but the app running all the time is very annoying. This is the only app I've had that doesn't allow itself to be shutoff or only run while being used. Pairing was also difficult.

Julio200 08/20/23
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Stopped working after just 2 weeks

Nice watch i thought I found my perfect Smartwatch. All function which I need, still looks like a normal watch without any technical stuff I wont need. Unfortunately after just 2 weeks the screen is frozen and nothing works anymore. The support was also not really uhelpful. As I left the country for a longer period and this should have been my watch for my trip there is nothing what I can do. I have a useless very exspensive watch which is not working and I dont know when I can return it. I wish the quality controll would be a bit better for a watch of this price point. I knew that the Fossil hybrids which are using the same technic having the same issue somehow I still trusted into the Citizen one.

Gher9Gher9 05/30/23
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Waste of time and money!

I bought a new CZ Smart Hybrid watch 2nd gen twice. I couldn't set up it with Citizen Connected App. It was showing network error 400301. I returned it to Citizen because I was thinking that is a defective one but when I got the second one - it shows the same error. Tried to install the Citizen Connected App on different phones (iPhone and Android), tried it on different Wi-Fi networks (and with cell data), and got the same result - network error 400301. It looks like is an App issue. Tried to complain to the Citizen Watch team and got an answer - it's a network error and please check your internet connection. It's just ridiculous. Waste of time and money!