Customer service

I ordered the hybrid watch. I was thinking, I finally found a smart watch with style. I received it, and after three days it had quit working. No big deal these things happen. I reached out to customer service and we made arrangements for an exchange. I sent the watch back, yet never received a new one. I called they said they credited me back, so again made arrangements for an exchange. In the end, the watch cost me more, and I didn't receive the same deal as my original order. My original order came with an additional watch band. The watch is more stylish than it is functioning.