Elevated Fitbit

Overall: This fits a niche but won’t be replacing my Apple Watch. However, if I didn’t already have an Apple Watch, this might be my choice. Looks: Miles better looking that Apple Watch, but not quite to the level of my favorite (original Withing Activite Saphire). This was a little too bulky for my taste in analog watches. Battery: Again miles better than Apple Watch. Think days/week. Love that it’s rechargeable, so that makes it the top in this area for me. Functionality: This is where it comes up short to the Apple Watch. The citizen doesn’t have as many integrations with third party apps, which I’ve become so ingrained into. In addition, the UI is a little clunky vs a touchscreen. It feels like using a Fitbit that looks and functions much better.

Customer service

I ordered the hybrid watch. I was thinking, I finally found a smart watch with style. I received it, and after three days it had quit working. No big deal these things happen. I reached out to customer service and we made arrangements for an exchange. I sent the watch back, yet never received a new one. I called they said they credited me back, so again made arrangements for an exchange. In the end, the watch cost me more, and I didn't receive the same deal as my original order. My original order came with an additional watch band. The watch is more stylish than it is functioning.