George O. 12/04/25
Verified Buyer
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Purchased a Promaster Skyhawk A-T JY8125-54L watch

I purchased a Promaster Skyhawk A-T JY8125-54L with helmet display and found it cheaper at another dealer at about $165.00 at a total cost saving on cyber Monday and contacted Citizens and they check the site selling cheaper and did agree to refund all except tax paid . Now the cheaper dealer offered free shipping as well and NO TAX to my home State Of Ohio . Now please remember I all ready had the watch still in the unopened box and explained if they citizens would not refund the difference and the tax I paid I will keep it . Or I will send the watch back for a full refund and purchase the cheaper price for the same watch and would not have to pay tax which came out to around $40 or so dollars and they refused and at my request sent me a return postpaid postage to return the watch and that is what I did . And I did ordered and received the same exact watch for about $175 . I could understand if I was ordering but all ready had the watch . So in closing I will give them credit for agreeing to reduce the watch but would not refund me the tax I paid even when I told listen I all ready have the watch and can get it over $100 cheaper and No tax a difference of $40 or so .So my review Not real happy with their response. Only trying to work with me half way why would I want to loss $40 that is ridiculous.

Joseph J. 11/07/25
Verified Buyer
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Almost

It is a beautiful watch and is keeping time to the second. However, there was one small glitch in that I followed the instructions for fitting the watch faithfully but received the watch too tight to allow me to wear it. I have taken it to the local Fred Myers where they were able to fix the problem, at a nominal cost. At my age (89) this unplanned outing was not on my agenda.