Ki22 02/07/22
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Very disappointed

I bought this smartwatch for my husband last month and after 10 days the watch abruptly stopped working. He was so excited only to be let down. He loves Citizen's watches but this one really did not meet the high standard he is used to. :(

Citizen Response Thank you for your feedback. We are sorry to hear that you are disappointed with your smartwatch purchase. It is unusual that it stopped working as every Citizen watch bought from our website goes through strict quality control before it gets shipped out. This issue could be due to a setting or a connectivity error. We would like your husband to be happy with his smartwatch. We will reach out to you through email to provide solutions.

Chris 08/15/21
Verified Buyer
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not so smart

watch broke within 3 days not functioning. Definitely not what was expected

Citizen Response We are sorry to hear about the issues you are having with your CZ Smart watch. You can be assured that every Citizen timepiece goes through strict quality control before shipping, so it is unusual that your smartwatch stopped functioning. Your satisfaction is important to us. We will reach out to you through email to learn more and provide troubleshooting solutions.