Jeffd 12/15/20
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Nice watch, but uncertain about water resistance

I'm a fan of Citizen watches (I have several, including ones I use for scuba diving and water sports), and I *do* like this one thus far. I pre-ordered this a few weeks ago and was very excited to get it this morning - it's my first smart watch, and part of the attraction was that, as an active guy (I swim, scuba dive, off road, etc), the design and ruggedness appeal to me. The black case and black stainless steel bracelet are gorgeous. I've spent the past hour or so going through set-up, reading the manual, etc, and it turns out that there's a difference between the website marketing and the manual that comes with it. The website states that it's water resistant to 3 atmospheres / 30 meters, but the manual states that you can't swim with it or get it wet. I called the Citizen technical support line, and at first they stated that it shouldn't get wet. When I pointed out that the website said it could, the rep consulted with someone else and said that it CAN be used for swimming, and the manual may just have generic precautions because most of their other watches aren't water resistant... but of course now I'm hesitant to do so. (To be clear - I'm talking about normal everyday water exposure - shower, swimming, boating, etc - not scuba diving.) This is the ONLY reason I'm giving it 4 stars instead of 5. Otherwise.... it's a very nice watch, easy to use (I've paired mine with an iPhone), and I'm looking forward to playing with it! It's well-packaged, the charging dongle is simple, and the WearOS seems to work nicely. It has a classy, elegant design, and would make a great gift.

Citizen Response Thank you for your feedback! It’s great to hear that you’re a fan of Citizen watches and already own several models. We’re very excited that you’ve added CZ Smart to your collection and that you like the design and packaging! We are sorry about the discrepancies regarding the water use. We have confirmed that CZ Smart is rated WR 3ATM. This means that hand washing, rain and occasional splashes of water should not damage the watch, however it is not recommended for swimming. We will also reach out to you directly through email to learn more and answer other questions you may have. Enjoy!

Kona 01/05/21
Verified Buyer
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It's all about what you're looking for

Love this watch. The features are awesome. I wish there was a fully customizable battery feature that could be managed on the watch or in the app(like turning off the heartbeat sensor), but I can't figure it out. It would be cool if there was an ecodrive feature since the battery lasts about 2 days. I like how if your battery "dies" you still have the clock feature until it is completely depleted. I still have to see if i can create my own watch face or if I can only use the pre-designed faces. Overall I'd still give the watch 4 out of 5 due to the sheer design and effort put in on the first gen. I see the extra features coming in the future however, for now I am satisfied.

Davidj1974 01/05/21
Verified Buyer
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Nice watch for price.

Smart watch with heart rate. Watch face does not stay on face you pick but for a few seconds then goes to a muted screen. Sure battery conservation. But was the reason I returned a Mavado connect watch before.

Melissa 01/06/21
Verified Buyer
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New watch

I bought this for my husband, who has several of your standard watches. He loves them. As far as I know, he is very happy with the watch. The one thing that he has stated is that when he bends his wrist, it hits the large button on the side, turning the watch on. He wishes that he could turn that option off.

The 01/10/21
Verified Buyer
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Amazing gift!

bought this for my husband, overall it is an amazing watch. He hopes it updates soon to have more faces and for a gold one to come out as well. He loves citizen watches and this was a great addition!l to his collection.

Marla 01/10/21
Verified Buyer
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Poor connectivity

Doesn’t say connected to Bluetooth and the is hard to reconnect.

Leftydb58 01/20/21
Verified Buyer
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CZ Smart for Seniors

This watch has a beautiful appearance like Citizen watches are known for. Being the first smart watch from Citizen it does present some challenges for this senior citizen. The short battery life before needing a charge is especially apparent when learning the watches multiple features. It does recharge quickly, but precludes you from enjoying all the features, including the tutorials when you are orienting yourself to the operating system and software features. The cost puts the watch at the high end of smart watches. I am hoping that Citizen takes customer feedback and address the feedback they receive to enhance future models and software upgrades.

Ray 01/27/21
Verified Buyer
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Love this watch!

I love this watch, but do wish it had a better water rating as it is good for basic splashes, but the manual does not recommend use in showers, baths, pools, swimming, etc. It is very good for Citizen's first entry into the SmartWatch line of products. I only hope they continue to work at improving and expanding the CZ Smart line of watches.

Khnum 01/29/21
Verified Buyer
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Best alternative to the Apple Watch

I'm really enjoying this watch. I had an Apple Watch in the past but if feel apart on me. The only issue I have is not with the watch but with WearOS.

Ant96 02/14/21
Verified Buyer
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Great watch

Needs more watch faces and better connection but overall a great watch.