Bigdogself 12/27/20
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Beautiful watch, but major connection issues

I got this watch for Christmas and I love the style of my “real watches” but the function of a smart watch. Style wise it’s perfect. But unlike my other smart watch it won’t stay connected to my iPhone. I made sure all the software is updated but they both are on my person and it won’t stay connected. So what’s the point of a smart watch? Please get this issue resolved Citizen.

Citizen Response Thank you for your feedback. We’re happy to hear that you think the style of CZ Smart is perfect! It was designed to fit your lifestyle and has many advanced smartwatch functions for you to enjoy. Regarding connectivity, one reason for CZ Smart disconnecting from your iPhone is related to the two devices being far apart, but there could be other reasons as well. We would like to help resolve this with troubleshooting and will reach out to directly through email to learn more and provide more information.

Ike102 12/30/20
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Worst Battery Life

Got this watch for Christmas. Watch has great features . But battery life is the worst I've ever seen. If you use watch to answer or talk text your battery dies very quickly. My wife has a fit bit that she came talk text and battery last a couple of days. With this smart watch you have to recharge before the end of the day. So if you looking for a smart watch with a good battery life this is not the watch. Really only good for a time and notice smart watch. Need to improve battery life on this smart watch. Going to see about returning my watch. Maybe next generation will have a better battery life. I'm a fan of citizens own quite a few of their watches, but first smart watch.

Citizen Response Thank you for your feedback. We appreciate that you like CZ Smart’s great features. Regarding the battery life, it depends on usage, as well as the settings that are built into the smartwatch and can be easily accessed. There are multi-day battery modes to choose from, including the 24-hour default mode, plus extended and custom modes. Your satisfaction is important to us. We will reach out to you through email to provide you with more information that may be useful.

Jay32 12/31/20
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Connection and battery issues

I was excited to have a smart watch that looked like a regular timepiece. I have several Citizen watches and have always loved them. I am disappointed. The battery life is horrible and it constantly disconnects from my iphone. It is a pain to reconnect. The interface is a bit clumsy and not intuitive at all. I also do not like that the watch face changes when in a sleep/power save mode (when it "times out"). Right now I have that set on 5 seconds to save battery and it is annoying to have the face change as you raise it and try to read the time. I am overall disappointed and hope Citizen steps up and pushes out major updates. I regret spending the money. And now I see they do not recommend swimming with it - COME ON!!!!

Citizen Response Thank you for your feedback. It’s great to hear that you love your Citizen watches and were excited about getting CZ Smart. The design was inspired by Citizen’s sport technical timepieces for style and function. We are sorry to hear that you are disappointed with CZ Smart’s battery life. CZ Smart does have a Battery Optimizer App, which allows a user to manually turn certain features on and off to extend the battery life. Regarding the connectivity, we have several tips to help troubleshoot. We will contact you via email to learn more and provide solutions.

Cal81 01/01/21
Verified Buyer
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Perfect Smart Watch

Great watch. Awesome features and design. Best smart watch on the market

Wetdiver 01/02/21
Verified Buyer
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Just ok

Great watch poor battery life. I'm only getting 5 to 6 hours out of the watch with most of the features turned off. That just does not work for me.

Chemdaddy 01/03/21
Verified Buyer
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NOT impressed

The sleep tracker could be better, showing sleep zones and actual times!!

Kona 01/05/21
Verified Buyer
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It's all about what you're looking for

Love this watch. The features are awesome. I wish there was a fully customizable battery feature that could be managed on the watch or in the app(like turning off the heartbeat sensor), but I can't figure it out. It would be cool if there was an ecodrive feature since the battery lasts about 2 days. I like how if your battery "dies" you still have the clock feature until it is completely depleted. I still have to see if i can create my own watch face or if I can only use the pre-designed faces. Overall I'd still give the watch 4 out of 5 due to the sheer design and effort put in on the first gen. I see the extra features coming in the future however, for now I am satisfied.

Davidj1974 01/05/21
Verified Buyer
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Nice watch for price.

Smart watch with heart rate. Watch face does not stay on face you pick but for a few seconds then goes to a muted screen. Sure battery conservation. But was the reason I returned a Mavado connect watch before.

Melissa 01/06/21
Verified Buyer
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New watch

I bought this for my husband, who has several of your standard watches. He loves them. As far as I know, he is very happy with the watch. The one thing that he has stated is that when he bends his wrist, it hits the large button on the side, turning the watch on. He wishes that he could turn that option off.

Larry 01/10/21
Verified Buyer
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watch does not connect.

It will not connect! I have used your directions and the watch apps directions and it still does not work.