Cal81 01/01/21
Verified Buyer
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Perfect Smart Watch

Great watch. Awesome features and design. Best smart watch on the market

Jay32 12/31/20
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Connection and battery issues

I was excited to have a smart watch that looked like a regular timepiece. I have several Citizen watches and have always loved them. I am disappointed. The battery life is horrible and it constantly disconnects from my iphone. It is a pain to reconnect. The interface is a bit clumsy and not intuitive at all. I also do not like that the watch face changes when in a sleep/power save mode (when it "times out"). Right now I have that set on 5 seconds to save battery and it is annoying to have the face change as you raise it and try to read the time. I am overall disappointed and hope Citizen steps up and pushes out major updates. I regret spending the money. And now I see they do not recommend swimming with it - COME ON!!!!

Citizen Response Thank you for your feedback. It’s great to hear that you love your Citizen watches and were excited about getting CZ Smart. The design was inspired by Citizen’s sport technical timepieces for style and function. We are sorry to hear that you are disappointed with CZ Smart’s battery life. CZ Smart does have a Battery Optimizer App, which allows a user to manually turn certain features on and off to extend the battery life. Regarding the connectivity, we have several tips to help troubleshoot. We will contact you via email to learn more and provide solutions.

Ike102 12/30/20
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Worst Battery Life

Got this watch for Christmas. Watch has great features . But battery life is the worst I've ever seen. If you use watch to answer or talk text your battery dies very quickly. My wife has a fit bit that she came talk text and battery last a couple of days. With this smart watch you have to recharge before the end of the day. So if you looking for a smart watch with a good battery life this is not the watch. Really only good for a time and notice smart watch. Need to improve battery life on this smart watch. Going to see about returning my watch. Maybe next generation will have a better battery life. I'm a fan of citizens own quite a few of their watches, but first smart watch.

Citizen Response Thank you for your feedback. We appreciate that you like CZ Smart’s great features. Regarding the battery life, it depends on usage, as well as the settings that are built into the smartwatch and can be easily accessed. There are multi-day battery modes to choose from, including the 24-hour default mode, plus extended and custom modes. Your satisfaction is important to us. We will reach out to you through email to provide you with more information that may be useful.

Bigdogself 12/27/20
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Beautiful watch, but major connection issues

I got this watch for Christmas and I love the style of my “real watches” but the function of a smart watch. Style wise it’s perfect. But unlike my other smart watch it won’t stay connected to my iPhone. I made sure all the software is updated but they both are on my person and it won’t stay connected. So what’s the point of a smart watch? Please get this issue resolved Citizen.

Citizen Response Thank you for your feedback. We’re happy to hear that you think the style of CZ Smart is perfect! It was designed to fit your lifestyle and has many advanced smartwatch functions for you to enjoy. Regarding connectivity, one reason for CZ Smart disconnecting from your iPhone is related to the two devices being far apart, but there could be other reasons as well. We would like to help resolve this with troubleshooting and will reach out to directly through email to learn more and provide more information.

Watch 12/25/20
Verified Buyer
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Smart watch

Doesn’t work well with the IPhone 12. You can receive text but can’t reply unless you have a Android and that isn’t going to happen. Battery life is very horrible. Sending mine back.

Citizen Response Thank you for your feedback. We are sorry to hear that you’re unhappy with your CZ Smart purchase. Our new CZ Smart smartwatch was designed to be compatible with both iPhone and Android phones to fit your lifestyle. The battery life depends on usage and can be extended by selecting multi-day modes. We value your opinion and would like to learn more about your experience by reaching out to you through email.

Shyatt 12/25/20
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Another great Citizens product

Finally, a snatch watch that doesn’t look like a smart watch. Classic Citizens styling, look and feel. Easy to set up Only issues, can’t find a screen protector or extra charging cable

Jen 12/25/20
Verified Buyer
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Merry Christmas

Husband loved it. It was exactly what he was looking for, he’s not crazy about the way normal smart watches look and couldn’t wait for this watch to come out.

Walter 12/21/20
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Connectivity is a big problem

This watch continually disconnected (unpaired) from my smart phone. Contrary to suggestions on website, this was not because my watch and my phone were too far apart. After completely rebooting and re-pairing three times, I gave up. I never did receive a notification of an incoming phone call or text message.

Johnboy1 12/18/20
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Great watch!

Received watch as an early xmas gift and love it. It has the style and look of a traditional watch and all the features I could ask for in a smart watch. Easy to navigate and great for a first time smart watch user. Would defiantly recommend it to anyone that is interested in a smart watch.

Jeffd 12/15/20
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Nice watch, but uncertain about water resistance

I'm a fan of Citizen watches (I have several, including ones I use for scuba diving and water sports), and I *do* like this one thus far. I pre-ordered this a few weeks ago and was very excited to get it this morning - it's my first smart watch, and part of the attraction was that, as an active guy (I swim, scuba dive, off road, etc), the design and ruggedness appeal to me. The black case and black stainless steel bracelet are gorgeous. I've spent the past hour or so going through set-up, reading the manual, etc, and it turns out that there's a difference between the website marketing and the manual that comes with it. The website states that it's water resistant to 3 atmospheres / 30 meters, but the manual states that you can't swim with it or get it wet. I called the Citizen technical support line, and at first they stated that it shouldn't get wet. When I pointed out that the website said it could, the rep consulted with someone else and said that it CAN be used for swimming, and the manual may just have generic precautions because most of their other watches aren't water resistant... but of course now I'm hesitant to do so. (To be clear - I'm talking about normal everyday water exposure - shower, swimming, boating, etc - not scuba diving.) This is the ONLY reason I'm giving it 4 stars instead of 5. Otherwise.... it's a very nice watch, easy to use (I've paired mine with an iPhone), and I'm looking forward to playing with it! It's well-packaged, the charging dongle is simple, and the WearOS seems to work nicely. It has a classy, elegant design, and would make a great gift.

Citizen Response Thank you for your feedback! It’s great to hear that you’re a fan of Citizen watches and already own several models. We’re very excited that you’ve added CZ Smart to your collection and that you like the design and packaging! We are sorry about the discrepancies regarding the water use. We have confirmed that CZ Smart is rated WR 3ATM. This means that hand washing, rain and occasional splashes of water should not damage the watch, however it is not recommended for swimming. We will also reach out to you directly through email to learn more and answer other questions you may have. Enjoy!