Stacy76 02/23/24

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Horrible Lagging Issues

I bought this watch almost 2 months ago and I was so excited to finally have another citizen watch. Well let me just say that I am completely disappointed with this watch. It lags a lot and sometimes I can't even get the screen to unlock. I've been having to wear another watch, since I'm unable to depend on this one. I have to restart this watch Almost everyday. Very disappointed.

Nate 08/04/23

Verified Buyer

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So much promise resulting in bitter disappointment

Did not work as advertised. Would not connect to a brand new Pixel 6a after multiple attempts to reset everything on both the phone and the watch. I have several Citizen Watches, and have had a great experience until now. I'm really disappointed with this product. We returned it and asked for a refund

Tx 07/19/23

Verified Buyer

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CZ Smart Touchscreen Not Worth the $

This is the worst item I have ever bought - not even limited to just the worst watch. Nothing about it worked other than keeping time. It never synched correctly with any of the data on my phone, did not alert for calendar, phone, or text, and only sometimes tracked my steps. The touchscreen was slow and, more often than not, dropped whatever action I was performing so I had to keep going back to the home screen.

Citizen Response We are sorry to hear about your recent experience. It sounds like many of the issues are due to the disconnectivity of your smartwatch and phone. You can easily access the FAQs for CZ Smart on our website to help with connectivity and syncing. We also recommend that you reset the watch, then reinstall the watch on your Citizen Connected app. For additional assistance, please look out for an email from us.

Charles 06/17/23

Verified Buyer

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DO NOT PURCHASE THIS WATCH!

This watch does not connect to my wifi or internet, Connected Citizen will not find my watch.

Citizen Response We are sorry that you are having connectivity issues. This is unusual to hear for our bestselling smartwatch, but we understand that with a new product, the initial set up may take practice. A great reference is the FAQs for CZ Smart on our website to help with your connectivity questions. You can be assured that our new CZ Smart wearable technology has undergone rigorous testing and certification and is built with unique software for top performance. We will reach out to you through email to help with solutions.