Frenchie746 05/10/23
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Great watch, subpar bracelet.

I wanted to give this a 5 star as I have several Citizen watches that I love. However, the one thing holding this watch back from 5 stars is the cheaper band used for this watch compared to the more premium bands I have on my other Citizen watches. One thing I love about my Citizen watches is the weight the band adds. And this band feels like a cheap 20$ band off amazon.

Citizen Response Thank you for your review. We are happy to hear that you love your Citizen watches! The bracelet on CZ Smart is designed for lightweight, comfortable wear. It’s the same quality stainless steel used across other Citizen timepieces but designed to be lighter on the wrist, which is beneficial during daily physical activity, for example. With more wear, you will find that the lighter band allows for freedom of movement, and you can choose from a range of interchangeable 22mm bands for any occasion.

Quiltr 05/17/23
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Will not recommend

I got this watch a week ago,very disappointed! I own 4 watches and thought this would be great for keeping track of steps. The face of the watch keeps going back to a plain face,it is not what is shown on site

Citizen Response Thank you for your feedback. The new CZ Smart with YouQ offers a versatile, customizable menu of dials to choose from and receive the information you find most important. The speedometer face shown on our website is excellent for tracking your steps, and once set up properly, it should not revert to a plain face. We would like you to be happy with your smartwatch and enjoy all the features. Please look out for an email from us so that we can provide more information.

Ajoseph 05/17/23
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Great New Watch!

This watch is great, I love the size, I can change straps very easily with other Citizen 22 mm styles, the YouQ app is interesting , I love how it tracks my activity habits, also The Alert check is quite fun. Design is great, I love the bracelet style!

Lala27 06/03/23
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Dissapointment

I wanted it to work so badly. Was trying to get away from my usual go to for smart watch. Visually, it is everything I want my smart watch to look like. So beautiful. I use my smart watch for two main reasons. First to get my texts at work quickly from clients and second to track my workouts. I could not get the watch to pair properly. I reset it twice. Could only get phone calls, no texts. The watch barely stayed connected to the wifi. My workouts wouldn't connect with my heart rate. There are only options for "indoor and outdoor" workout. I connected Strava and google fit to get a weight training workout and it wouldn't take my heart rate at all. Even trying to troubleshoot with the online help seemed far more complicated than it should be. In the end I had 4 apps to try to do 2 simple tasks and could not get one of them to work. So sad to return this beauty.

Charles 06/17/23
Verified Buyer
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DO NOT PURCHASE THIS WATCH!

This watch does not connect to my wifi or internet, Connected Citizen will not find my watch.

Citizen Response We are sorry that you are having connectivity issues. This is unusual to hear for our bestselling smartwatch, but we understand that with a new product, the initial set up may take practice. A great reference is the FAQs for CZ Smart on our website to help with your connectivity questions. You can be assured that our new CZ Smart wearable technology has undergone rigorous testing and certification and is built with unique software for top performance. We will reach out to you through email to help with solutions.

Tam127 07/08/23
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Great digital features

Love the watch. The best. Better than my iwatch. Beautiful Features

Itsamemario 07/09/23
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Stylish, Functional Smartwatch

I'm surprised by the mixed reviews. My experience has been great so far. Set up was straightforward, I was able to connect to my phone after the second try. The watch does what I need it to do, I can view my text notifications quickly without picking up my phone, I can track my steps and overall activity, and download music for my morning run so I can leave my phone behind. The water resistance thing didn't make sense to me so I took a chance and showered with the watch on and it has been totally fine. I probably wouldn't take it snorkeling or diving though. I downloaded the YouQ app but personally it's more "stuff" than I need and I'm enjoying the CZ Smart without it. The battery life could be better. I do mini charges while I'm working at my desk and when I shower, similar to what I did with my apple watch, and that helps keep it charged overnight. I like the Citizen dial faces but wish there were more options. But overall a solid smartwatch for a reasonable price.

Watch 07/09/23
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Great Smartwatch!

I received this as a gift and love this watch! It has so many features, especially when working out and is easy to use. The white silicone band is perfect for summer and easy to clean. I’m not sure what the reviews are stating that the battery doesn’t last. Mine lasts all day.

Cheryl 07/14/23
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Beautiful watch for someone with a Google phone.

Loved the look of this watch. I did not want the ridiculous square Apple watch and I have been a fan of Citizen for over 20 years. I wanted to love and keep it but it would not stay paired with my iPhone. I restarted it more than three times trying to get all of the features to work but the app on the phone seems to not be cooperative no matter what I tried. Had to unfortunately return it.

Tx 07/19/23
Verified Buyer
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CZ Smart Touchscreen Not Worth the $

This is the worst item I have ever bought - not even limited to just the worst watch. Nothing about it worked other than keeping time. It never synched correctly with any of the data on my phone, did not alert for calendar, phone, or text, and only sometimes tracked my steps. The touchscreen was slow and, more often than not, dropped whatever action I was performing so I had to keep going back to the home screen.

Citizen Response We are sorry to hear about your recent experience. It sounds like many of the issues are due to the disconnectivity of your smartwatch and phone. You can easily access the FAQs for CZ Smart on our website to help with connectivity and syncing. We also recommend that you reset the watch, then reinstall the watch on your Citizen Connected app. For additional assistance, please look out for an email from us.