Alejandro 01/25/24

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Still having issues after purchase

I bought this watch more than a week ago, and there are several problems. I cannot download the Citizen Connected App, as per the instructions. I then downloaded the Wear OS App and even with this, this product (I cannot call this a smartwatch anymore) cannot sync with my mobile (Samsung Galaxy Flip 3 5G).

Htmunster 01/16/24

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Doesn't work as advertised.

I got the watch back in May, the battery issues haven't been for me, happy with that, but it has a mind of it's own, changes power states for no reason and my main issue is, even though all the advertising says it's compatible with iOS and will notify text messages on the watch, I've never been able to get it to work, and there is nothing out there to say how. Citizen, does it work, or not? I get my phone calls, but not my text messages. If I could get my text messages, I would really like the watch, but as it is, I'm going to have to replace it as that's a not unreasonable requirement. Can some one please confirm if is does, and if so how?

Citizen Response Thank you for sharing your experience. We are happy to hear that you haven't encountered any battery issues with your CZ Smart watch, and we appreciate your positive feedback. We apologize for the inconvenience you've faced with not receiving notifications. The issue may be related to the settings, like a toggle not being turned on, as the watch is iOS-compatible and capable of receiving text messages. We will contact you through email to provide step-by-step instructions also found in the FAQ section of our website. We would like to ensure that you get the most out of your smartwatch, and you can always reach out to our expert customer care team, who can provide any technical support you may need.

Alex 08/16/23

Verified Buyer

1 person found this review helpful.

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Bad quality of this touchscreen Citizen watch.

This watch doesn’t respond to the description on the website. The battery lasted less than 8 hours vs 24+ on the instructions. That is why I returned this watch.

Jps22 07/02/23

Verified Buyer

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Disappointed with this purchase I regret spending

Poor battery life, app lags behind competitors and not as user friendly as other smart watches