Jdr327 05/11/23
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Battery life makes in unusable.

The watch is beautiful. In my opinion the best looking smartwatch today. However there are two big issues. One i Can accept which is, Google Assistant is not available. Only Alexa. Not happy with this but I can live with it. What I cannot live with is battery life. It is a half a day at the best and that is with light use. Not sure how Citizen ever would release a $375 watch with such awful battery life.

Citizen Response Thank you for your feedback. We are sorry to hear that you are having issues with the battery life. It depends on the settings, and there are several ways to extend the battery life through the various battery modes. And although Google Assistant is not available, there are many other features to enjoy. We would like you to experience the new CZ Smart with YouQ at its full potential, so please look out for an email from us so that we can provide more information on how to troubleshoot.

Tom 05/21/23
Verified Buyer
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Struggling

Struggling to get more than 10ths of battery life. Screen seems to change with little contact.

Citizen Response Thank you for your feedback. We are sorry to hear about these issues with your new CZ Smart. The battery life depends on the settings, and you can optimize the battery life by simply adjusting the battery modes. For example, when you set your smartwatch to the Extended Mode, the battery can last up to 2 days and 2 nights. Also, the screen would not change if you select the face and tap to apply. Your satisfaction is important to us. Please look out for an email with more information and how we can further assist you with technical support.

Wskrs 06/11/23
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Stopped Working

I have had my watch a couple of weeks and it's been great untill this morning. The touch screen no longer works.

Citizen Response We are sorry to hear about this and would like to help with a solution. It is unusual for the touchscreen to stop working on your new CZ Smart. In addition to the FAQs for CZ Smart on our website, you can easily access technical support for troubleshooting with the customer care team. Please look out for an email from us with more information.

Dwayne 06/21/23
Verified Buyer
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Great Watch if you dont mind charging it everyday.

The watch feels and looks impressive. Interacting with the watch would take some getting used to. It is not as intuitive as some I have tried. However the battery life on this watch makes its not a practical purchase. I owned the watch 4 days in total and had to charge it 3 times.

Ant96 06/24/23
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Horrible purchase

Watch does not perform as advertised. The power score doesn't show on the watch, screen freezes a lot and the hardware lagging. This watch was not ready for the market. Wear os is such a horrible app. The workout data could have been more in- depth.

Jps22 07/02/23
Verified Buyer
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Disappointed with this purchase I regret spending

Poor battery life, app lags behind competitors and not as user friendly as other smart watches

Alex 08/16/23
Verified Buyer
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Bad quality of this touchscreen Citizen watch.

This watch doesn’t respond to the description on the website. The battery lasted less than 8 hours vs 24+ on the instructions. That is why I returned this watch.

Htmunster 01/16/24
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Doesn't work as advertised.

I got the watch back in May, the battery issues haven't been for me, happy with that, but it has a mind of it's own, changes power states for no reason and my main issue is, even though all the advertising says it's compatible with iOS and will notify text messages on the watch, I've never been able to get it to work, and there is nothing out there to say how. Citizen, does it work, or not? I get my phone calls, but not my text messages. If I could get my text messages, I would really like the watch, but as it is, I'm going to have to replace it as that's a not unreasonable requirement. Can some one please confirm if is does, and if so how?

Citizen Response Thank you for sharing your experience. We are happy to hear that you haven't encountered any battery issues with your CZ Smart watch, and we appreciate your positive feedback. We apologize for the inconvenience you've faced with not receiving notifications. The issue may be related to the settings, like a toggle not being turned on, as the watch is iOS-compatible and capable of receiving text messages. We will contact you through email to provide step-by-step instructions also found in the FAQ section of our website. We would like to ensure that you get the most out of your smartwatch, and you can always reach out to our expert customer care team, who can provide any technical support you may need.

Alejandro 01/25/24
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Still having issues after purchase

I bought this watch more than a week ago, and there are several problems. I cannot download the Citizen Connected App, as per the instructions. I then downloaded the Wear OS App and even with this, this product (I cannot call this a smartwatch anymore) cannot sync with my mobile (Samsung Galaxy Flip 3 5G).

Valion68 02/03/24
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Don't Buy!!!

One month after warranty expired, it stopped working all together. Not happy!