Jdr327 05/11/23

Was this review helpful?

Battery life makes in unusable.

The watch is beautiful. In my opinion the best looking smartwatch today. However there are two big issues. One i Can accept which is, Google Assistant is not available. Only Alexa. Not happy with this but I can live with it. What I cannot live with is battery life. It is a half a day at the best and that is with light use. Not sure how Citizen ever would release a $375 watch with such awful battery life.

Citizen Response Thank you for your feedback. We are sorry to hear that you are having issues with the battery life. It depends on the settings, and there are several ways to extend the battery life through the various battery modes. And although Google Assistant is not available, there are many other features to enjoy. We would like you to experience the new CZ Smart with YouQ at its full potential, so please look out for an email from us so that we can provide more information on how to troubleshoot.

Battery b. 03/25/24

1 person found this review helpful.

Was this review helpful?

Watch is very nice quality, but battery sucks

Just received this watch , very nice build quality. Battery life is absolutely terrible!!!! I’m considering returning it ! I hope that Citizen comes up with a fix , all my other Citizen watches are awsome !

Jb822 07/20/23

1 person found this review helpful.

Was this review helpful?

Great looking watch but too many limitations

I waited patiently for this watch to be released. I can understand the delay. The battery life is poor as other reviews have mentioned. The bluetooth on my watch will not stay connected. Cannot pair with phone. The app is not on par with Garmin or other smart devices. I am hoping for updates and upgrades. Now, I just need the watch to pair.

Billr 06/05/23

1 person found this review helpful.

Was this review helpful?

Terrible Battery

Instant buyer's remorse. The step display doesn't update correctly for certain faces, which is disappointing. Battery life is appallingly bad. After charging to 100%, it is under 50% four hours later. There's no way it goes 24 hours with even close to full functionality. The online help is useless. I have always loved Citizen watches. I am shocked they put their good name on such a flawed product.

Citizen Response We are sorry to hear about the issues with your new CZ Smart. There are ways to extend the battery life, including adjusting the battery modes and notification settings. In addition to the CZ Smart FAQ’s on our website, you can easily access technical support through our customer care team, who will help troubleshoot. We appreciate your feedback and are happy to hear that you love Citizen watches. Please look out for an email from us so that we can address your concerns in more detail and provide solutions.