Juancarlos 12/05/23
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Faulty bracelet, but great watch

The watch itself is great. However, after a few months of ownership, the titanium clasp sheared off along one of the hinges (see photo). Luckily I was just having dinner at home and not in the water, or I would have probably lost it. I contacted Citizen customer support, who told me it won't be cover under warranty and that I could buy another bracelet for ~200 + taxes and shipping. I find this unacceptable, especially for such a good watch with lots of heritage. My watch was purchased directly on their website, too.